badgercrafts web store FAQ section

All orders are posted first class the day after payment has been recieved. Uk oders should be recieved seven days after posting, for all other areas please allow fourteen days.

WHAT TO DO IF GOODS RECIEVED ARE DAMAGED. Please contact me in 7 working days of recieving the order via the email link on the contact us page Explain the problem quoting your order number and name. I will contact you and explain options. I will do all I can to rectify the problem, however some items may need extra time to remake or have remade by someone else If is going to take to long for you I will send a full refund including the cost of postage. PLEASE NOTE The items must be returned before a refund or new item will be provided, when returning items please included a recipt of postage cost for refund. For your own beneifit please obtain a proof of postage form to cover you if the items get lost in the post when being returned.

WHAT TO DO IF YOU ARE DISSATISFIED WITH THE ITEMS RECIEVED. Please contact me within 7 working days (14 if overseas) of recieving the items by email via the contacts us page leaving your name and order number and explaining why you are dissatisfied. I will do I can to rectify the problem.

Please contact me via the email link on the contact us page within 7 working days (14 if overseas) leaving your name and order number and details of the missing items. I will do all I can to rectify the problem